Privacy Policy

SmartPayPesa values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the rights you have in relation to your information. We strive to be transparent while ensuring we maintain compliance with relevant data protection regulations.

1. Information We Collect

To provide a seamless, secure, and personalized experience, we collect the following types of information:

• Personal Identification Information: Full name, phone number, email address, physical address.
• Transaction Details: Payments, transfers, withdrawal history, and linked account information.
• Technical Data: Device type, IP address, browser information, and login timestamps.
• Usage Data: Your preferences, interactions, and behavior on our platform to help us improve user experience.

2. How We Use Your Information

We use your information strictly for purposes related to the delivery of our services, including:

• Processing and authenticating transactions.
• Improving system performance and customizing user experience.
• Sending transaction alerts, confirmations, and account updates.
• Ensuring platform security and detecting fraudulent activities.
• Complying with legal, tax, and regulatory obligations.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. However, we may share your information under the following circumstances:

• With trusted service providers under confidentiality agreements to support operational activities (e.g., payment gateways, SMS providers).
• In compliance with court orders, legal processes, or law enforcement requests.
• To protect the rights, property, or safety of SmartPayPesa, our users, or others.

4. Data Security

We employ bank-level encryption and robust security protocols to ensure your data is stored securely and protected against unauthorized access or breaches. However, while we strive to use commercially acceptable means to protect your personal information, no method is 100% secure.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction of processing, subject to legal requirements.

6. Retention of Data

We retain your data only as long as necessary to fulfill the purposes outlined in this policy and as required by law.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage you to review their privacy policies before providing any information.

8. Updates to This Policy

We may update this policy periodically to reflect changes in our practices. We will notify users of significant updates, and your continued use of our services constitutes acceptance of those changes.

9. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact our Data Protection Officer at support@smartpaypesa.com.

By using SmartPayPesa, you acknowledge and consent to the practices described in this Privacy Policy.